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Google+ Hangouts for Customer Service?

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Dell's CEO [URL="https://plus.google.com/100523784851251213675/posts"]Michael Dell[/URL] asked on Google+ "I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?" According to a [URL="http://www.psfk.com/2011/07/dell-may-soon-use-google-hangouts-for-customer-service.html"]PSFK article[/URL], the immediate response was very positive. Since the article was written, the comments and ideas have blossomed and it seems like it is the[URL="http://twitter.com/#!/search/google%2B%20hangouts%20for%20customer%20service"] wave of the future for customer service[/URL] for many businesses.

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